30-Day Return Guarantee

We want you to love your purchase! If for any reason you are not satisfied with your bag, you may return it within 30 days of receiving your order for a refund or exchange.

To be eligible for a return, your item must be:

• Unused, unwashed, and in the same condition that you received it.

• In the original packaging with all tags attached.

• Accompanied by the order number or proof of purchase.

Please note: Personalized or custom-made items are non-returnable unless defective.

How to Start a Return

1. Contact our customer service team at [email protected] with your order number and reason for return.

2. We will review your request and provide the return address and detailed instructions.

3. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 5–10 business days to your original payment method.

• Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or wrong item).

• You will receive an email notification once your refund has been issued.

Exchanges

If you wish to exchange an item (e.g., different color or style), please contact us at [email protected]. Exchanges are subject to product availability.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return is received safely.

• We are not responsible for lost or damaged packages during the return transit.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, photos, and a short description of the issue. We will replace or refund the item as soon as possible.

Contact Us

If you have any questions about returns or refunds, please reach out to us:
📧 [email protected]
📞 6014302955